We are very sorry that you have received defective or incorrect goods or that you need to have goods repaired.
For a quick and smooth repair or complaint, please fill out our service return authorisation (RMA) form online.
You can then download a PDF of your certificate.
Please send your product with the accompanying note and a copy of your invoice or delivery note to the following address:
InstaLighting GmbH
Service Center
Oststrasse 14-16
59929 Brilon
After the RMA has been created, you will receive a PDF of your consignment note in a confirmation email as well as the option to download it here on this website.
Please then follow the steps below so that we can process your request as quickly as possible
Step 1
Download and
Print Return Form
Step 2
Return the form along with the product and a copy of the invoice or delivery note.
Step 3
Review of the Complaint by InstaLighting
Step 4
We contact you within 48 hours of receipt of the goods.
Step 5
Product Replacement
in the Event of a Valid Claim
