We are very sorry that you have received defective or incorrect goods or that you need to have goods repaired.
For a quick and smooth repair or complaint, please fill out our service return authorisation (RMA) form online.
You can then download a PDF of your certificate.
Please send your product with the accompanying note and a copy of your invoice or delivery note to the following address:
Instalighting GmbH
Service Center
Oststrasse 14-16
59929 Brilon
After the RMA has been created, you will receive a PDF of your consignment note in a confirmation email as well as the option to download it here on this website.
Please then follow the steps below so that we can process your request as quickly as possible
Schritt 1
Download und
Ausdruck Rücksendeformular
Schritt 2
Formular mit dem Produkt sowie einer Kopie der Rechnung bzw. des Lieferscheins zurücksenden
Schritt 3
Prüfung der Reklamation bei InstaLighting
Schritt 4
Kontaktaufnahme innerhalb von 48 Stunden nach Eintreffen der Ware
Schritt 5
Ersatz des Produkts
bei berechtigter Reklamation